New Italian law against call centers makes 30 companies terminate their operation

Genti Drenova, from the Call Centers association, said that these companies have worked in Albania for more than five years, under an exclusive agreement signed with an Italian multi-national corporation. The company fears penalties, due to the new law, and has withdrawn.

The fine goes up to 50.000 EUR, but some companies are trying to adopt to the new laws in order to survive.

“The law forces us to say that we are speaking from Tirana. The law also bounds us that if the client demands to deal with an operator from Italy or within the EU, we are forced to pass the call to an Italian citizen. This raises our costs, because it forces us to open new offices in EU countries, such as Romania and Bulgaria or in Italy. If you open offices in Bulgaria or Romania, there is no problem”, said Denis Sina, administrator of a call center.

Representatives of these businesses ask the Albanian government to intervene, especially by covering training costs.

“We should have at least the cost of social insurance covered. It is very high. 25.000 employees may not be a large number, compared to the job market. But these are the most sensitive employees. They are mostly students who not only make career, but they also support their studies and their families”, Drenova said.

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